Applied Innovation Exchange

Future
of Retail

Retail is like no other industry, it touches all of us, shapes our identity and is at the forefront of innovation.

Through research, experimentation and prototyping our Applied Innovation Exchange has distilled the future of retail into a number of key trends and 3 disruptive solutions. These trends and solutions offer tangible inspiration and insight for retailers to disrupt their industry and get ahead..

Retailers are entering these emerging futures either as leaders, embracing the opportunities, or are those who are disrupted.

Let’s re-invent retail, together.

The challenges are immense, but so are the opportunities.

Within our Applied Innovation Exchange we create breakthrough products, innovative services and reimagined systems that empower organisations to drive meaningful change. We believe that real innovation is driven from the human perspective.

We put this into practice by dedicating a team to uncover the future of retail. What are the trends? What are the biggest challenges retailers are facing? Where are the not looking? And what could we create in just 12 weeks?

The opportunities are immense

Through our research and ideas, we focused on 3 key areas of disruption, saturated with opportunity to re-invent retail.

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    New Ways to Shop

    Customer needs have changed forever. How can we reimagine the retail environment to serve future customer demands?

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    New Ways to Engage

    With constant innovation and disruption to the ways organisations engage with customers, how can we build sustainable and engaging relationships?

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    New Ways to Build Loyalty

    Loyalty is a scarce resource, customer expectations are changing. The traditional approach to loyalty must evolve.

Everlast

Bring your most personal moments with you anywhere you go.

Everlast empowers consumers to craft a digital story of their most cherished memories. Brands can embed custom photos, videos and even letters, in physical items, driving product differentiation and brand loyalty.

Be Inspired

Reduce food waste at home & in-store and save money.

Harnessing Generative AI to prioritise near-expiry products and help customers plan to reuse food waste

Digi Me

Offer the most personalised customer experience by enabling your customers to see how the latest styles will look on them, with only a few taps on their device. Never have to deal with size & fit returns again and design your products to fit those who love them, your customers!

Sentient Store

What if you could unlock the insight afforded to digital analytics, for your physical store? Give your customers an optimal experience by presenting them with real-time information about your store before they arrive? Optimise your scheduling to have the right employees there, when you need them and understand not only how many customers you have, but understand their demographics. Our sentient store brings the power of online analytics to your store via visual analytics.

Hands Free

Give your employees the power to seamlessly personalise the experience for your customers, knowing their favourite products and providing a relevant and personalised retail experience without having to ask for ID. Take payments seamlessly, without interaction. Deliver a truly frictionless and delightful commerce and loyalty experience.